In the fast growing 4.0 environment, the AI/AR/VR technologies are already making inroads to many functions of a business in several industries. Hospitality is one of the early industries to take advantage of them - not just in the CRM space, but also in the back office operations. It has been long acknowledged that training employees is very important in the hospitality industry. But they have managed to make the process more streamlined and effective with the help of AR/VR technology.
